Is my name working?

1. Sign in and open My home. You'll see your name, the address it points to, and when it was last updated.
2. Compare that address with your home's real address. From a device on your home Wi-Fi, open honkip.com: the top of My home shows "Your current address". If the two match, your name is working.
3. If they don't match:
   • Check the "last updated" time. If it's old, your router or updater isn't sending updates. Re-check the key and hostname in its settings.
   • If you just made a change, wait a minute and refresh.
   • Restart the router or updater app.
4. If they match but you still can't reach your device, the name is fine. The next step is usually port forwarding: see I can reach my name but not my camera or NAS.

Tip: devices sometimes remember an old address for a few minutes. If a test fails right after your address changed, try again from a different network, like mobile data.

Still stuck? Email support@swearguard.com and tell us your HonkIP name and what you tried.